24/7 Nurse Advice Line

Help is always just a phone call away. 

Illnesses or injuries don’t always happen during regular business hours. For those times when the need arises after a physician’s office has closed, OhioHealthy members have a qualified advisor they can turn to at any time. We call it the 24/7 Nurse Advice Line. 

When you call the 24/7 Nurse Advice Line (1 (866) 363-7477), you’ll be talking directly with a professional nurse who can assess your medical situation, advise you as to where to seek care and, if possible, suggest self-care options that can get you safely through until you can see your physician. 

Of course, for any life-threatening emergency, always go to the closest emergency room or call 911. 

What to do when you need care after hours 

When you are faced with an illness or injury after hours, here are steps you can follow to help ensure your care is addressed at the highest benefit level possible. If you are experiencing a life threatening emergency, call 911 or go to your nearest Emergency Department. Guidelines below for non-emergency situations:  

1. Call your physician.
2.  If your physician is unavailable, call the 24/7 Nurse Advice Line – 1 (866) 363-7477.
3. When you call, you will be connected with a nurse trained in emergency, acute, OB/GYN, and pediatric care. Please note: the nurse will not have access to your medical records, cannot diagnose medical conditions, order lab work, write prescriptions, order home health services, or initiate hospital admissions.
4. When talking to the nurse, be sure to have the following information on hand:

• • The Member ID number of the person who is ill or has been injured. This number is on the front of the member ID card. 
  • Detailed information regarding the illness or injury. 
  • Any other relevant medical information about the patient, such as other medical conditions or prescriptions. Given do not have access to medical records or other pertinent health information, they will rely on you to provide them with relevant information.